Description

The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and manages multiple customer-related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross-functional team members to achieve success.

• Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
• Develops creative strategies to bridge customers' needs to ITT business practices.
• Builds influential relationships with internal stakeholders and customers through performance and execution.
• Partners with sales team to support account strategy and drive sales growth.
• Engages with customers to capture requirements, gains consensus amongst internal team and leads customer engagements.
• Program management of simple to complex programs: identifying project goals, scope, resources, deliverables, tasks, and timeline.
• Monitors performance and progress, identifies potential risks and drives corrective action as required.
• Communicates program status to key stakeholders, both internally and customer contacts.
• Facilitates cross functional collaboration amongst our team to ensure alignment and execution.
• Defines and monitors key performance indicators to measure program success.
• Identifies potential risks to stated deliverables, drives mitigation strategies proactively.

• Technical Degree with 5+ years aerospace or defense technical customer management experience
• Demonstrated ability to lead programs or projects in an unstructured environment.
• Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
• Creative problem solver with the ability to develop win-win solutions with our customers and internal stakeholders.
• Ability to gather data, analyze program performance, manage risks and drive improvements.
• Polished presentation and communication skills
• Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
• Strong SAP competence
• Demonstrated customer engagement and program management experience.
• Ability to travel as required to support customers, 10% estimated.

PI285731283