Description
Maximus is hiring Bilingual Community Outreach Specialist (English/Spanish) in Oakland, CA! In this role, Outreach CSRs represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.
**This is an onsite position working from our Oakland office. Willingness to travel throughout the county or neighboring counties is required.**
Why Maximus?
Professional Development Opportunities- Participate in training programs, workshops, and conferences
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
Tuition Reimbursement - Invest in your ongoing education and development
Recognition Platform - Acknowledge and appreciate outstanding employee contributions
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
Competitive Compensation - Quarterly bonuses based on performance
Must reside in Alameda County and be willing to work onsite.
Essential Duties and Responsibilities:
Foster strong customer relationships, monitoring their engagement and progress
Collaborate regularly with customers to attain program goals and sustain eligibility for services
Conduct workshops and deliver various training services to customers
Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs
Follow up with customers to ensure their needs are met and address any queries or concerns
Collaborate with team members, providing expertise and assistance in resolving participant issues
Maintain accurate and timely case notes for all customer interactions and document related activities
Share updates on outreach and engagement efforts with project staff
Report identified barriers hindering customer engagement with the Provider to project staff
Minimum Requirements:
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
Reliable transportation and valid automobile insurance
Valid CA Driver's License
Knowledge of the local community
Willing and able to travel throughout counties as needed
Fluency in threshold languages (English and Spanish)
Six months of customer service experience
Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
Experience working with low-income and diverse populations preferred