Description
CIRCULATION SERVICES
Staff the circulation desk and perform circulation duties, including checking library materials in and out, processing renewals, collecting fees, and placing and monitoring holds. Calculate, collect, and reconcile fees at the circulation desk for lost or damaged materials and clear fines from patron records. Register new patrons, issue library cards, and process patron information changes Perform prescribed opening and closing procedures for the library Sort incoming materials and perform routine data entry.
PATRON SERVICES & REFERENCE ASSISTANCE
Respond to patron questions about library services, policies, and hours in-person and by telephone Resolve routine patron problems in accordance with established library policies and procedures. Assist patrons in locating and selecting print and nonprint materials Explain use of the library catalog, internet, and photocopy equipment. Assist patrons in using digital resources under indirect staff supervision and respond to routine reference questions, which may include bibliographic searching of library holdings.
COLLECTION MANAGEMENT & MAINTENANCE
Catalog, maintain, and manage adult and juvenile periodical collections, including overseeing development, organization, growth, and ongoing maintenance. Search for paged items daily and run reports in the library’s system to monitor status of holds, in-transit, and paged items. Check the condition of books and other library materials and identify items requiring repair or replacement Perform minor repairs to books and periodicals and verify cataloging and labels Select and order books online through the library’s acquisition systems.
INTERLIBRARY SERVICES
Prepare interlibrary loan requests. Check in, alphabetize, and shelve items on hold shelves. Attend staff meetings and trainings, both in-house and at other MARINet libraries.
Requirements
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of the fundamental purposes, typical content, services, and practices of modern public libraries. Knowledge of library-specific software, such as Sierra. Knowledge of basic mathematics and standard office methods, practices, and procedures, including the use of computer equipment. Knowledge of professional customer service practices, including excellent public reception and telephone etiquette. Knowledge of alphabetical, numerical, and topical filing systems and recordkeeping procedures, including indexing and cross-referencing methods. Ability to accurately perform clerical work while managing interruptions, review materials related to library operations, and resolve routine operational situations. Ability to understand, interpret, and explain library policies and procedures and monitor patrons and volunteers as assigned. Ability to communicate clearly and concisely, both orally and in writing; gather information through effective questioning; and interact courteously and professionally with a wide variety of library users. Ability to work assigned shifts, including evenings and weekends.
