Description

Job Posting Details (External)
Position Number:41223817 
 
Payroll Title:BUS TCHL SUPP ANL 3 TX
 
Job Code:007358 
 
Job Open Date: 2/9/26
 
Application Review Begins: 2/25/26
 
Department Code (Name):EAPQ (EDUC ABROAD PROGRAM LOC Q) 
 
Percentage of Time:100%
 
Union Code (Name):TX - Technical Union
 
Employee Class (Appointment Type):Staff: Career 
 
FLSA Status:Exempt 
 
Classified Indicator Description (Personnel Program):PSS 
 
Salary Grade:STEPS 
 
Pay Rate/Range:The budgeted salary range that the University reasonably expects to pay for this position is $80,974.39 to $91,169.05/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $80,974.39 to $91,169.05/year. 
 
Work Location:UCEAP 
 
Working Days and Hours: M-F, 8-5 Pacific Time or Similar Schedule 
 
Benefits Eligibility:Full Benefits 
 
Type of Remote or Hybrid Work Arrangement, if applicable:Hybrid (Both UC & Non-UC locations) 
Onsite position; eligible for periodic approval to work hybrid as operational needs permit.

Special Instructions: 
For full consideration, please include a resume and a cover letter as part of your application. 
 
Department Marketing Statement: 
 The University of California Education Abroad Program is a UC, systemwide, academic program. Through international academic experiences, the University of California Education Abroad Program (UCEAP) inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC systemwide study abroad program. In support of this mission, it has served over 100,000 students across all ten UC campuses and over 50,000 Reciprocity (international) students. UCEAP is committed to promoting excellence through diversity, equity, and inclusiveness. Recognizing that diversity is integral to the University’s achievement of academic excellence, UCEAP upholds the principle of equal opportunity for all, adheres to theUniversity of California Diversity Statement, and strives to create an environment that is welcoming for all. UCEAP typically has over 6,000 student participants annually, is active in over 40 countries worldwide, and welcomes about 1,500 Reciprocity students to the University of California.Sustained by strong academic excellence, spirited faculty collaboration, and an interrelated support system, UCEAP produces future global citizens and thought leaders. uceap.universityofcalifornia.edu 
Benefits of Belonging 
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards.Learn more about the benefits of working at UC 

 
Department Marketing Statement: 
 The University of California Education Abroad Program is a UC, systemwide, academic program. Through international academic experiences, the University of California Education Abroad Program (UCEAP) inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC systemwide study abroad program. In support of this mission, it has served over 100,000 students across all ten UC campuses and over 50,000 Reciprocity (international) students. UCEAP is committed to promoting excellence through diversity, equity, and inclusiveness. Recognizing that diversity is integral to the University’s achievement of academic excellence, UCEAP upholds the principle of equal opportunity for all, adheres to theUniversity of California Diversity Statement, and strives to create an environment that is welcoming for all. UCEAP typically has over 6,000 student participants annually, is active in over 40 countries worldwide, and welcomes about 1,500 Reciprocity students to the University of California.Sustained by strong academic excellence, spirited faculty collaboration, and an interrelated support system, UCEAP produces future global citizens and thought leaders. uceap.universityofcalifornia.edu

Benefits of Belonging:
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. 

Brief Summary of Job Duties:  
Reporting to the Senior Network and Systems Administrator, designs and manages highly complex Local Area Networks (LANs) at the System-wide Office and Study Centers abroad. These networks combine local and remote servers, cloud-based services, user desktops, laptops, and communication devices to integrate operations in UCEAP's Systemwide Office and Study Centers abroad. Coordinates with the CIO/Director of IT, who is significantly involved in prioritization and goal setting as they pertain to UCEAP's network operations. Assists with developing and monitoring the UCEAP IT information systems and network operations budget, policies, and procedures. Provides leadership in planning, technical oversight, and setting standards for all aspects of IT network and desktop operations at the Systemwide Office and UCEAP's international offices. Responsible for the planning, developing, and managing complex, multi-domain Microsoft Windows Active Directory infrastructures. Ensures smooth operations of UCEAP's 24/7 technical services and applications across distributed environments. 

Requirements

Required Qualifications:

• AA/AS or BA/BS degree in related area or equivalent combination of experience/training 
• Four or more years performing the following: Extensive experience using Active Directory Domain Services including DNS, group policies, AD Security using Microsoft Server/servers Power Shell Required 
• Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
• Experience at providing technical and administrative work direction
• Experience developing and administering formal technical training to users at a variety of levels
• Working knowledge using Cisco routers switches and firewalls.
• Skills and abilities necessary to complete the most technical business / technical support functions.
• Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
• Demonstrated ability to construct and execute test plans for hardware and software.
• Broad knowledge of IT-related products and services.
• General knowledge of other areas of IT. Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
• In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Advanced skill at creating technical documentation for complex processes and applications.
• Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
• Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
• Working knowledge of organization computer requirements, recommendations and policies including security standards.
• Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems.
• Demonstrated judgment to escalate issues appropriately. Thorough knowledge of desktop and business / technical support systems, including: Microsoft operating systems Windows 2008 & Windows 2016 Networks, protocols, and standards including Ethernet, TCP/IP, DNS, DHCP, SMTP and SNMP Core software applications, including Active Directory, Exchange Server, IIS, SQL Server, Clustering, file/print services, backup/restore technologies, group policy and PowerShell scripting Dell hardware, Microsoft office Suites and datacenter operations Installing, configuring and maintaining all manners of server hardware and associated network environment Server performance tuning and monitoring tools Hands-on software and hardware troubleshooting techniques Installation, configuring and deploying techniques for Microsoft servers/ clusters
• Working knowledge of: Hyper-V infrastructure Windows server administration and integration Cisco, Dell Switches, servers and switches functions Perfmon and 3rd party monitoring and altering tools Industry security training and experience Mobile computing technologies Virtual desktop deployments Cloud bases technologies including Azure, Office 365, and Backup
• Demonstrated skill at project management processes.
• Ability to:
  • effectively prioritize and execute tasks in high-pressure environment 
  • Conduct research into systems issues and products as requires
  • effectively communicate ideas to technical and not technical audiences
  • communicate effectively verbally and in writing 
• Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization
• Demonstrated skill providing technical training to users at various levels of skill
• Ability to Elicit and communicate technical and non-technical information in a clear and concise manner.

Job Functions and Percentages of Time:

40% Network Operations Leadership - Prioritizes and sets goals for UCEAP’s network operations. Responsible for developing, managing, and supervising a complex, multi-domain Microsoft Windows Active Directory infrastructure. Manages and maintains cloud-based infrastructure utilizing Microsoft Azure, Dynamics 365, Office 365, and Power BI. Design and manage highly complex LANs at the System-wide Office and Study Centers abroad. Supervises and directs the work of on-site technical staff to accomplish objectives and provide daily user and technical support. Provides leadership in planning, technical oversight, and standards for IT network and desktop operations. Manages purchasing, maintenance, and technical support for UCEAP’s network and Study Centers. Collaborates with local and remote consultants/vendors to support UCEAP operations across geographically distributed office networks. 
 
30% Network Operations and Administration - Develop goals and long-term planning and set priorities for installing and managing UCEAP’s network infrastructure. Manages Microsoft Windows 2016-2022 Servers running IIS, SQL, Palo Alto, SharePoint online, DNS, DHCP, Remote Desktop, Active Directory, Azure Active Directory and VMWare. Supports hardware infrastructure, including Dell servers and switches, Datto backup local and cloud service, Cisco routers, Barracuda Cloud email filtering and backup, Juniper VPNs, and more. Manages and monitors daily backup systems, network security, and implements antivirus, intrusion testing, and logging. Updates and maintains network system security and keeps professional skills and certifications current. Establishes relationships with vendors to support UCEAP and negotiate best pricing. Collaborate with the IT team to implement new technologies and solutions for UCEAP. Special projects and other duties as necessary/assigned. 
 
30% Study Center IT and Systemwide Office Support - Supervises and manages IT operations at international Study Centers in over 20 countries. Optimizes IT costs and ensures system integrity, data security, and smooth network operations. Manages IT infrastructure, software support, and policy/procedure establishment at Study Centers. Develops and coordinates hardware and software upgrades, offering technical guidance. Provides local and remote desktop support and manages IT-related purchases for Study Centers.