Description
FIXED OPERATIONS DIRECTOR – THREE ROOFTOPS | ZERO EXCUSES
Ford Chevrolet Hyundai | Southern California
If you’re comfortable with mediocrity, excuses, or babysitting, stop reading now.
We are recruiting a true Fixed Ops Director to take full command of Service, Parts, Warranty, CSI, Retention, and Gross across three franchise dealerships. This is not a figurehead role. This is total accountability.
This position is for someone who:
Has already built elite Fixed Ops departments
Understands that gross, efficiency, and throughput matter more than excuses
Knows how to hold managers accountable without drama
Can walk into underperforming departments and fix them fast
WHAT YOU WILL OWN (NOT “OVERSEE”)
You will have direct authority over:
Service Directors / Service Managers
Parts Directors / Parts Managers
Warranty administration
Menu pricing & sales effectiveness
Technician productivity, efficiency, and retention
Advisor pay plans, performance, and discipline
CSI without sacrificing gross
Loaner strategy & expense control
Fixed Ops absorption (real absorption, not accounting tricks)
If you don’t believe Fixed Ops should carry the dealership, this role is not for you.
NON-NEGOTIABLE PERFORMANCE EXPECTATIONS
You will be expected to consistently deliver:
Top-tier ELR (no discount culture)
Advisor sales effectiveness north of industry averages
Technician efficiency that actually pays techs and the store
Strong warranty recovery without bleeding goodwill
High retention without giving work away
Clean, disciplined processes that scale across rooftops
If you rely on vendors, excuses, or “the market,” you won’t last.
WHO WE’RE LOOKING FOR
You are:
A proven Fixed Ops leader with multi-store experience
Comfortable making hard calls and removing underperformers
Highly fluent in KPI-driven management
Strong in culture, accountability, and execution
Technically sharp (DMS, reporting, pay plans, workflow, capacity modeling)
You are not:
A career meeting-attender
Someone who hides behind CSI surveys
Someone who blames OEMs, weather, or staffing for poor performance
COMPENSATION & UPSIDE
Aggressive compensation plan tied directly to performance
Serious upside for the right operator
Long-term growth opportunity with an ownership group that actually invests in Fixed Ops
If you perform, you will be paid accordingly. If you don’t, this will be short-lived.
FINAL WARNING
This role is high-visibility and high-pressure.
You will be measured weekly, monthly, and quarterly.
If you’re elite, this is a career-defining opportunity.
If you’re average, don’t apply.
If you want, next I can:
Requirements
10 years minimum in dealership executive management
