Description
HM ElectronicsJob Category: Customer Service / Support
Requisition Number: PROJE003741
Full Time
Hybrid
Carlsbad, CA 92010, USA
Job Details
Description
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
We are currently recruiting for a Project Coordinator I.
What you will do in the position:
- Project Support
- Provides support for projects by assisting with scope of work clarification.
- Communicates activity delays to Project Leads.
- Ensures installers are checking in and checking out from sites as scheduled.
- Facilitates connection with Technical Support Representative as needed.
- Escalates issues preventing store opening with a functional audio system to the Project Administrator.
- Document Preparation and Work Orders
- Performs administrative tasks associated with preparing documentation and assigning work orders to the installers.
- Ensures equipment on time delivery.
- Tracks RMA closures for trade-in equipment.
- Prepares change orders for charges not included on original PO per invoice approval process.
- Project Deliverables
- Performs administrative tasks associated with reviewing project deliverables.
- Updates Master Spreadsheet to ensure project progress.
- Provides daily report of completed installations with any exceptions requiring actionable items noted and responsible party.
- Performs all other job responsibilities as assigned.
What you will need to succeed:
- Qualifications
- Professional aptitude.
- Strong organizational skills.
- Attention to detail.
- Strong customer service skills.
- Sense of urgency to meet deadlines.
- Strong problem solving skills.
- Advanced MS Skills (Excel/Word/PowerPoint).
- Proactive and flexible to changing priorities.
- Experience
- 3+ years Related Field
- Education
- High School Diploma
- Travel: 0%
The posted pay range, is from $20.44 to $27.22, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance.
Job Details
Description
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
We are currently recruiting for a Project Coordinator I.
What you will do in the position:
- Project Support
- Provides support for projects by assisting with scope of work clarification.
- Communicates activity delays to Project Leads.
- Ensures installers are checking in and checking out from sites as scheduled.
- Facilitates connection with Technical Support Representative as needed.
- Escalates issues preventing store opening with a functional audio system to the Project Administrator.
- Document Preparation and Work Orders
- Performs administrative tasks associated with preparing documentation and assigning work orders to the installers.
- Ensures equipment on time delivery.
- Tracks RMA closures for trade-in equipment.
- Prepares change orders for charges not included on original PO per invoice approval process.
- Project Deliverables
- Performs administrative tasks associated with reviewing project deliverables.
- Updates Master Spreadsheet to ensure project progress.
- Provides daily report of completed installations with any exceptions requiring actionable items noted and responsible party.
- Performs all other job responsibilities as assigned.
What you will need to succeed:
- Qualifications
- Professional aptitude.
- Strong organizational skills.
- Attention to detail.
- Strong customer service skills.
- Sense of urgency to meet deadlines.
- Strong problem solving skills.
- Advanced MS Skills (Excel/Word/PowerPoint).
- Proactive and flexible to changing priorities.
- Experience
- 3+ years Related Field
- Education
- High School Diploma
- Travel: 0%
The posted pay range, is from $20.44 to $27.22, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.
We participate in the e-verify system.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.
PI280704446