Description
Join a company where your leadership is valued - and your impact is visible.
PDQ Equipment is a leading provider of heavy equipment and rental solutions, proudly family-owned and operated since 1952. Our reputation is built on expert service, strong customer relationships, and a team that takes pride in doing things right - safely, consistently, and with integrity.
As our business continues to grow, we’re looking for a hands-on Service Manager to help lead daily shop operations and support technicians and service teams on the floor and on the road. This role is ideal for a practical, people-focused leader who enjoys being involved in hands-on, day-to-day work, guiding teams, and keeping operations running smoothly.
Ready to be part of a team that takes pride in doing things right?
At PDQ, we don’t just fill leadership roles - we invest in people who lead by example, think on their feet, and back it up with action. This isn’t just another management position; it’s an opportunity to make a real impact on daily operations, support your team’s success, and help maintain the high standards our customers expect.
If you’re looking to make a meaningful contribution, work alongside a tight-knit team, and step into a role where your leadership is felt every day, this could be a great fit.
Position Overview
We are seeking a hands-on Service Manager to lead daily shop floor operations and support technicians, service dispatch coordination, and field service workflow. This role is highly visible and execution-focused, responsible for keeping work moving efficiently, maintaining safety and quality standards, and supporting the team in real time.
This position is ideal for a supervisor technician looking to level-up who enjoys being on the floor, working on equipment, mentoring others, and solving operational issues as they arise.
Key Responsibilities:
Shop Floor Leadership
-Lead and oversee day-to-day shop operations
-Maintain a strong, visible presence on the shop floor by working on equipment alongside the team, when needed
-Support technicians with job prioritization, troubleshooting, and workflow coordination
-Ensure shop cleanliness, organization, and safety standards are consistently met
Team Support & Oversight
-Provide daily direction and support to shop technicians
-Support field dispatch coordination to ensure efficient scheduling and communication
-Serve as a point of contact between technicians and management
-Assist with onboarding, training, and mentoring of team members
Daily Operations & Execution
-Help plan and adjust daily workloads and job assignments
-Monitor job progress and flag issues that may impact timelines or service quality
-Assist with resolving customer issues in coordination with supervisors and management
-Identify workflow or safety issues and communicate improvement recommendations
Why You’ll Love Working Here:
PDQ takes pride in elevating your family’s well-being with our generous benefits package.
Medical insurance (PDQ covers up to 81% to start - it gets even better the longer you stay – up to 93%!)
Dental insurance
Vision insurance
Life insurance
Accidental Injury Insurance (supporting you even off-the-clock)
Competitive pay + opportunities for growth
Stable, family-owned company with 70+ years of trusted industry presence
Health savings account
Paid holidays + paid time off
How to Apply:
If you have the experience, leadership skills, and dedication to excel at PDQ Equipment and are ready to be part of a thriving team with excellent benefits, we encourage you to apply today!
Job Type: Full-time
Salary: $100K-$125K per year
Schedule: Full Time, 10 hour – 12 hour shifts
Work Location: In person; Sun Valley, CA
Requirements
Required Skills & Experience:
-At least 5+ years experience in a shop leadership role
-Proven ability to lead by example in a hands-on role
-Strong technical and mechanical background required
-Practical problem-solving and troubleshooting skills
-Strong communication and teamwork abilities
-Knowledge of safety practices and shop standards
-Comfortable using shop systems and basic computer tools (Point of Rental or similar a plus)